Privacy Policy

Last updated: 1 September 2026

Surface Haus respects your privacy and is committed to protecting the personal information you provide to us.

Information we collect

We may collect your name, email address, phone number, suburb or location, details about your concrete project, photographs you choose to provide, and information submitted through our website, Meta lead forms, phone calls, email or social media.

How we use your information

We use your information to respond to enquiries, provide quotes and concrete assessments, arrange services, communicate about your project, improve our services and advertising, and meet legal or regulatory obligations.

Meta lead ads

If you submit a form through Facebook or Instagram, Meta may pre-fill and process your information under its own privacy policy. The information you submit is also provided to Surface Haus so we can contact you about your enquiry.

Sharing and storage

We do not sell your personal information. We may share it only with service providers who help us operate our business, such as website, advertising, communications and customer-management providers, or where required by law. We take reasonable steps to keep personal information secure and retain it only as long as needed for the purposes described above.

Marketing

We may contact you about your enquiry or relevant Surface Haus services. You can ask us to stop marketing communications at any time.

Access, correction and deletion

You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law.

Contact

For privacy questions or requests, contact Surface Haus at hello@surfacehaus.com.au or 0494 721 336.

By using our website or submitting an enquiry, you acknowledge this Privacy Policy.